Website Disclaimers
Postage
All UK orders include postage and packing charges. International and non UK orders are subject to additional delivery costs. The Price of shipping will be advised before payment is taken and the order is sent. We send out all orders right away which you should normally receive within 3 business days but, please give upto 5 days to provide for any potential delays. International orders are generally received in under 7 working days. All orders need to be signed for on delivery,If delivery address different, Please state when placing orders.
If your item is not in stock, it can be placed on back order for you however, we will notify of this as you may wish to cancel your order.
Credit Card Security
Credit card security is taken very seriously. All our transactions are processed using an industry standard SSL encryption service. Credit card authorisation is carried out by Paypal. To pay you dont have to have a paypal account ,just follow the instructions. You need to click on the paypal symbol and then select the payment.visa,mastercard,electron,maestro,ect. Paypal only authorise like the banks.You can pay using a paypal account, use your normal credit card or phone the store and they with take payment over the phone for you - 01639636333
Product Desriptions
Due to the ever changing nature of this business, the descriptions and images in this catalogue are for guidance only. All differences quoted and pictures shown are nominal and are only given as an indication of size, type and colour. This does not affect your statutary rights as a consumer. However we have taken the utmost care in trying to ensure that what you see is what you get!
If goods are purchased and you feel that they do not match our description you are entitled to return them to us within 7 days after receipt and get a full refund.
Remittance Terms
No orders are despatched until payment has been recieved. All credit card orders are authorised before being despatched.
Customer Services
If you are not happy with any aspect of the service we offer then please contact us by email us at email: info@rascalsneath.co.uk.
All corespondence will be acknowledged within 5 working days and will be resolved where possible within 7 working days. Throughout the process you will be informed of exactly what we are doing and how long it should take.
Privacy Notice
The only information collected from our web site is the information that is filled in by yourself on completion of a sale of an item(s) and possibly though any other correspondence generally by email.
The information that is gathered is what allows us to send the products you have ordered to you. However, from time to time we may email you a newsletter or special offers to keep you up to date with any new services, products and offers that we are currently providing.
If you do not wish to be informed of any such services, products or offers please email us at info@rascalsneath.co.uk and we will remove you from our database.
Details you have provided us will remain confidential and are not passed on to any third party.
Shipping & Returns
We send out all orders right away which you should normally receive within 3 business days but, please give up to 5 days to provide for any potential delays. International orders are generally received in under 7 working days. If your item is not in stock, it can be placed on back order for you however, we will notify of this as you may wish to cancel your order.
Our standard UK postage price
* £4.95 for a single item
* £6.95 for more than one item
* £10.00 for the delivery of a Pram/Cribs within the UK ONLY
* Delivery For Prams/Cots Outside the UK PLEASE Phone For Detail
* £10.00 Delivery for Clothing/Shoes Outside the UK.
You can also choose to collect your item from our shop.
For all other countries outside the uk. Signed For Recorded Delivery >>>> Please Phone And Check The Price
Refund Policy
We do have a refund Policy.The goods need to be in perfect condition on return to us at Rascals with the labels attached.
If You Pay For Your Goods Through Nochex,There Is A Charge If you Want your Money Returned.
We Only Charge What The Bank Charges Us. Which is shown when you purchase.
When you pay by Paypal you get your refund back to you as soon as we have delt with your purchase,and the product is with us.
If you place an order and the item is out of stock,There is no more stock available you will be refunded that day that we deal with your purchase.
You Can Return The Item That You Have Bought From Us Within 8 Days, No Later..... And You Pay The Postage Back.
You Can Also Use The Pick Up From The Store Method, It Will Be Reserved Until You Pick Up As Long As It Is Payed For.
All Items Have A Signed For On Delivery.For Any Other Postal Requirements Please Contact Us.