Postage
All UK orders include postage and packing charges. International and non UK orders are subject to additional delivery costs. The Price of shipping will be advised before payment is taken and the order is sent. We send out all orders right away which you should normally receive within 3 business days but, please give upto 5 days to provide for any potential delays. International orders are generally received in under 7 working days. All orders need to be signed for on delivery,If delivery address different, Please state when placing orders.
If your item is not in stock, it can be placed on back order for you however, we will notify of this as you may wish to cancel your order.
Credit Card Security
Credit card security is taken very seriously. All our transactions are processed using an industry standard SSL encryption service. Credit card authorisation is carried out by Paypal.To pay you dont have to have a paypal account ,just follow the instructions. You need to click on the paypal symbol and then select the payment.visa,mastercard,electron,maestro,ect.Paypal only authorise like the banks.
Product Desriptions
Due to the ever changing nature of this business, the descriptions and images in this catalogue are for guidance only. All differences quoted and pictures shown are nominal and are only given as an indication of size, type and colour. This does not affect your statutary rights as a consumer. However we have taken the utmost care in trying to ensure that what you see is what you get!
If goods are purchased and you feel that they do not match our description you are entitled to return them to us within 7 days after receipt and get a full refund.
Remittance Terms
No orders are despatched until payment has been recieved. All credit card orders are authorised before being despatched.
Customer Services
If you are not happy with any aspect of the service we offer then please contact us by email us at email: info@rascalsneath.co.uk.
All corespondence will be acknowledged within 5 working days and will be resolved where possible within 7 working days. Throughout the process you will be informed of exactly what we are doing and how long it should take.
